Rivive Services is the human deployment layer of the Rivive OS — senior operators embedded into your post-sale motion to rebuild revenue retention from the ground up.
We don't work with everyone. Here's who we take on.
Churn is above industry benchmark. Expansion isn't happening. You can see the leak but you don't have the system to locate where it starts. You've already tried patching it with playbooks — it didn't hold.
Series A or B. Investors are watching NRR closely. You have 90 days to show the numbers moving in the right direction. You need retention infrastructure built fast — not a consultant with a strategy deck and a 12-week timeline.
Your CS team is reactive. Firefighting keeps winning over strategy. You need a systematic early-warning layer so your team can act before the cancellation conversation starts — not after it's already happening.
Structured to match where you are, not where you think you should be.
Four phases. No ambiguity about what happens when.
Submit your application. We review every submission within 2 business days. If we're not the right fit, we'll tell you — clearly and directly.
7-day Risk Report. We map your revenue exposure, score your accounts by risk level, and identify exactly where money is being lost or left on the table.
We deploy the Rivive OS into your post-sale motion — system architecture, team integration, and workflow redesign. All coordinated. All sequenced for minimum disruption.
The system runs. We stay embedded until NRR is moving. Ongoing signal monitoring, playbook calibration, and escalation support when accounts show risk indicators.
Most retention consulting stops at the diagnosis. You get a 40-page document with recommendations you don't have the bandwidth to execute. We don't do that. We come in as operators, deploy the infrastructure, and leave you with a system that runs — not a strategy that gathers dust in someone's Notion.
Apply for an EngagementEvery engagement is led by people who've run CS and revenue functions. Not analysts. Not advisors. Operators who've sat in the exact seat you're in right now.
Our methodology is built around behavioral signals, not survey scores. We track what customers do — because behavior doesn't lie, and satisfaction scores arrive after the damage is done.
We scope every engagement around a measurable NRR outcome. If we can't define what success looks like in numbers before we start, we don't take the engagement.
The systems we build integrate with your existing stack — CRM, CS platform, product analytics. We connect the signals, not create new data silos that need their own maintenance.